pbd9's Privacy Policy —
Your Information, Our Responsibility

1 Introduction & Scope

This Privacy Policy ("Policy") is issued by the entity operating the pbd9 platform and applies to all users of the website https://pbd9.lat. This Policy describes how pbd9 collects users' personal information, how that information is used, when it may be shared with third parties, and what rights users have.

By using our platform, you are considered to have consented to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our platform and contact our support team.

pbd9 provides services only to individuals aged 21 or above. Personal information of minors is not knowingly collected. If we become aware that information has been collected from a minor, it will be deleted immediately.

2 What Information We Collect

pbd9 may collect the following types of information for various purposes:

2.1 Information You Provide Directly

Information you voluntarily provide when you create an account or use our services on the platform:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• National ID or passport details for identity verification
• Payment information (such as bKash, Nagad, Rocket, Upay or bank account numbers)
• Communication content submitted via support tickets or live chat

2.2 Automatically Collected Information

Information collected automatically when you visit our website or use the platform:

• IP address and geographic location (at country level)
• Browser type, version, and operating system
• Device type and identifier information
• Pages visited, duration of visits, and visit frequency
• Referral source (where you came from before reaching our site)
• Information collected through cookies and similar tracking technologies

2.3 Transaction Information

Your deposit, withdrawal, and betting activity history is automatically recorded in the pbd9 system. This information is essential for responsible gaming monitoring, fraud prevention, and regulatory compliance.

3 Purpose of Using Information

pbd9 uses collected information for the following lawful purposes:

• Account Management: Creating, verifying, and maintaining your account and enabling you to access the platform.
• Service Delivery: Running betting, gaming, bonus distribution, and payment processing services smoothly.
• Identity Verification: Carrying out the KYC (Know Your Customer) process to confirm your age (21+) and identity.
• Security & Fraud Prevention: Preventing unauthorized access, money laundering, and cyber fraud.
• Customer Support: Answering your questions and resolving issues via live chat or email.
• Promotional Communication: Informing you about offers, bonuses, and updates with your consent.
• Platform Improvement: Analyzing user experience to improve service quality.
• Responsible Gaming: Identifying risky behavior related to excessive gambling and providing support to users.

4 Data Storage & Security

4.1 Data Storage

Your personal information is stored on secure servers. pbd9 uses SSL (Secure Socket Layer) encryption technology to protect data during transfer. Collected information may be retained for a specified period while your account is active and after it is closed, to meet regulatory requirements.

4.2 Security Measures

pbd9 has implemented the following technical and organizational measures to protect your information:

• SSL/TLS encryption on all data transmissions
• Passwords are encrypted using strong hashing algorithms
• Firewall and intrusion detection systems to prevent unauthorized access to systems
• "Need-to-know" principle applied to staff data access
• Regular security audits and vulnerability testing
• Contractual data protection obligations with third parties

4.3 Response to Data Breaches

In the event of a data security breach, pbd9 will notify affected users as quickly as possible and take the necessary steps to mitigate any harm. You are encouraged to change your password regularly and never share your login credentials with anyone.

5 Sharing Information with Third Parties

pbd9 does not sell your personal information. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions. These partners follow their own privacy policies and are bound by agreements with us.
• Identity Verification Services: Required documents may be shared with trusted third-party providers to carry out the KYC process.
• Technology Partners: Limited and necessary information may be shared with game providers and technology companies that assist in operating the platform.
• Legal Obligations: We may be required to disclose information under court orders, regulatory authority directives, or legal requirements.
• Fraud Prevention: In cases of cooperation with relevant authorities in the investigation of cybercrime or fraud.

Outside the cases listed above, none of your personal information will be provided to third parties without your consent.

6 Cookie Policy

The pbd9 website uses cookies and similar technologies (such as web beacons and pixel tags). Cookies are small text files that your browser stores on your device. They are used for the following purposes:

6.1 Essential Cookies

These are necessary for the basic functionality of the platform. Keeping your login session active, verifying security, and remembering your preferences are all made possible through these cookies.

6.2 Functionality Cookies

Used to provide personalized experiences such as your language preferences, display settings, and other customizations.

6.3 Analytical Cookies

These cookies are used to understand how users interact with our platform and to improve services. Collected data is generally in anonymous form.

You can disable cookies from your browser settings, although this may limit some functionality of the platform.

7 User Rights

As a user of the pbd9 platform, you have the following rights:

• Right of Access: You may request to know what information pbd9 holds about you.
• Right of Rectification: You may request correction or updating of any inaccurate information.
• Right of Erasure: In certain circumstances (where there is no legal obligation to retain it), you may request deletion of your information.
• Right to Restrict Processing: You may object to specific uses of your information.
• Right to Data Portability: You may request your provided information in a structured format.
• Right to Withdraw from Marketing Communications: You may opt out of promotional emails or messages at any time.

To exercise these rights, please contact our support team. We will review your request and respond within a reasonable time.

8 Protection of Children & Minors

pbd9 is highly aware of the importance of protecting minors. This platform is intended only for individuals aged 21 or above. We do not intentionally collect personal information from anyone under the age of 18.

If you are aware that a child has registered on our platform or provided personal information, please notify us immediately at [email protected]. Such information will be deleted immediately and the associated account will be closed.

9 International Data Transfers

pbd9 is an international platform. In some cases, your information may be processed on servers located outside Bangladesh. However, such transfers are always carried out in accordance with international data protection standards and under appropriate contractual safeguards.

Regardless of the country in which your information is processed, we are committed to the protection standards described in this Privacy Policy.

10 Third-Party Links & Services

The pbd9 platform may contain content from various game providers including Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, and Ezugi. These third-party service providers have their own privacy policies.

pbd9 is not responsible for the privacy practices of these third-party websites or services. We encourage you to review the privacy policy of any third-party service before using it.

11 Changes to the Policy

pbd9 reserves the right to change or update this Privacy Policy at any time. If any significant changes are made, we will notify you through our platform or to your registered email address.

Continued use of our platform after any changes will be considered as your consent to the updated policy. The "Last Updated" date at the top of the policy always indicates the date of the most recent version.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We are available seven days a week, twenty-four hours a day.

For any formal requests related to your data protection, send them to the email address above with the subject "Privacy Request". We will get back to you as soon as possible.